CLUB DISCOUNT | LOCAL DELIVERY | CURBSIDE PICKUP

Frequently Asked Questions

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Rae Vino

What are your COVID-19 health & safety protocols?

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We're currently operating at 25% capacity for in-store shopping. Masks are required for entry, after which accommodations include hand sanitizing stations, an air purification system, and sneeze guard partitions with contactless payment at checkout.

We also accept online and phone orders for curbside pickup, local delivery, and ground shipping to further minimize risk.

Do you have a physical shop?

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Yes, we're located in the Green Lake neighborhood at the following address:

321 NE 72nd Street 
Seattle, WA 98115

What are your shop hours?

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• Monday: Closed
• Tuesday: 2-7 PM
• Wednesday: 2-7 PM
• Thursday: 2-8 PM
• Friday: 2-8 PM
• Saturday: 12-8 PM
• Sunday: 12-7 PM

Online ordering is available at all times. Choose curbside pickup, local delivery, or ground shipping for processing on the next business day during shop hours.

What is your phone number?

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Please call (206) 913-2122 for assistance.

Do you host events and or tastings?

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All events and or tastings hosted by Rae Vino are temporarily on hold in observance of COVID-19 health and safety protocol.

How did you choose your charity?

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Environmental responsibility is such an important part of our mission to support the natural wine community, so we felt it appropriate to partner with '1% for the Planet' in solidarity with their alliance of businesses that are financially committed to creating a healthy planet.

How do you define 'Natural Wine'?

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Currently an unregulated term, we acknowledge that our definition of natural wine may change over time, but as of now we use the following stipulations to guide our supply-partnerships:

• Organic grapes
• Dry farming (flexible on this)
• Hand harvesting
• Indigenous yeast
• No additions (ie acid, sugar, water, etc.)
• Neutral fermentation/storage vessels (ie no new oak)
• No fining or filtration
• Minimal sulfites (S02) added 

We’re fine with pied de cuve usage, induced carbonic maceration (ie C02 blanketing via dry ice or gas form), temperature control (no heating), frozen must usage, post-fermentation blending, and piquette production.

Regarding sparkling wine - we primarily carry those made via the Ancestral Method (aka petillant naturel, pet-nat, etc.).

How can winemakers or suppliers submit products for consideration?

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Please email partnerships@raevino.com or send us a message on Instagram or Facebook.

Wine Club

What are the benefits of joining your wine club?

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Members will enjoy the following:

• Time savings through our curated, recurring quarterly selections.

• Exposure to new producers, varietals, and regions.

• Priority access to new wine releases.

• 10-15% discount on all purchases

• 1% sales donation to charity

How often will I receive my wine club shipment?

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Members will receive their chosen quantity of wine every three months.

What type of wine is included in my wine club membership?

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'Adventures in Nattyland' wine club members will enjoy customizable, quarterly selections that may include white, orange, rosé, red, and/or sparkling wines sourced from any and all producers, regions, grape varietals, or vintages. Additional wines beyond our initial selections may also be added by members during the week prior to processing.

'Fearless Females' wine club members will enjoy the same structure, with producer selections comprised entirely of female winemakers.

How many different bottles of wine are included in my wine club shipment?

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• Qtr-case quantity: Members will receive 1 bottle of 3 different wines (3 total) every 3 months.

• Half-case quantity: Members will receive 1 bottle of 6 different wines (6 total) every 3 months.

• Full-case quantity: Members will receive 2 bottles of 6 different wines (12 total) every 3 months.

How do I update the quantity or type of wine in my wine club membership?

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Please follow the instructions below or contact support@raevino.com for assistance.

1) Click here to log into your account (also accessible under our homepage menu or on our wine club page).

2) After logging in, navigate to the 'Memberships Details' section on the bottom left side of the page, click on the 'My Wine Club Memberships' button.

3) Click the 'Add or Edit Wine Options' button on the bottom left side of the page to update the quantity or type of wine.

How do I update my credit card information for my wine club membership?

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Please follow the instructions below or contact support@raevino.com for assistance.

1) Click here to log into your account (also accessible under our homepage menu or on our wine club page).

2) After logging in, navigate to the 'Memberships Details' section on the bottom left side of the page, click on the 'My Wine Club Memberships' button.

3) Click the pencil icon to the right of the 'Billing and Payments' section on the bottom right side of the page to change your membership billing address or credit card information.

When will I know the exact wines included in my upcoming wine club shipment?

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Members will receive an email one week prior to processing that includes details of our quarterly selections.

Can I repurchase a wine from my wine club shipment?

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Yes, provided inventory remains. 

Please browse our Shop page, and note that wine club members receive a 10-15% discount (depending on club level) on all purchases.

Can I pause or cancel my wine club membership?

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Yes. Currently, you must email support@raevino.com for assistance, though we hope to allow members to place/remove a hold or cancel a wine club membership themselves in the near future. 

Orders

Can I pick up my order in person?

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Yes, we're located in the Green Lake neighborhood at the following address:

321 NE 72nd Street 
Seattle, WA 98115 

In observance of COVID-19 health and safety protocol, masks must be worn at all times during in-store access.

Do you offer curbside pickup?

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Yes, see details below:

• Cost: Free

• Availability: Tue-Sun during store hours, date/time chosen in cart prior to checkout.

• Location: 321 NE 72nd Street, Seattle, WA 98115.

• Instruction: Call (206) 913-2122 upon arrival and our staff will bring order items to your vehicle location.

How do I cancel an order?

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At this time, there is no means for you to manually cancel your order, so please email support@raevino.com as soon as possible to initiate processing of your cancellation and refund prior to fulfillment.

How do I return my order?

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Please email support@raevino.com to coordinate the return, upon eventual receipt of the item(s) we'll process your refund.

Payment

How is sales tax calculated?

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Sales tax rates are based on your shipping address.

When do you charge my credit card?

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For wine and accessory purchases, your credit card is charged immediately upon completion of the transaction.

For wine club orders, your credit card is charged when we process quarterly shipments during the first week of January, April, July, & October.

Shipping & Delivery

Do you offer same-day, local delivery

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Yes, see details below:

• Cost: Free for orders $75+ ($10 otherwise).

• Availability: Daily from 12-7 PM, date/time chosen in cart prior to checkout.

• Location(s): 98101, 98102, 98103, 98104, 98105, 98107, 98109, 98112, 98115, 98117, 98119, 98121, 98122, 98125, 98133, 98154, 98155, 98164, 98174, 98177, 98195, 98199.

Which states do you ship to?

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We currently ship to California and Washington state but hope to expand to additional states in the near future.

How much does shipping cost?

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We charge a $20 flat rate for all ground shipment, regardless of the destination address or quantity.

Do you offer expedited shipping?

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Please email support@raevino.com for a confirmation of options/rates.

Can I ship my order to a business address?

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Yes, we encourage shipping to business addresses to ensure wine receipt by an adult 21 years of age or older.

When will you ship my order?

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We strive to ship orders within 24 hours of order processing.

Can you delay shipment of my order?

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Yes. Be it for weather concerns or a potential conflict with receipt of your scheduled delivery, we're happy to hold your order. Please email support@raevino.com to communicate your preferences.

When will I receive my shipment?

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Local delivery orders enjoy same-day fulfillment in accordance with the date and time-slot selected in cart prior to checkout.

Orders outside of our designated local-delivery zip codes will arrive via ground shipping in 3-10 days business days (depending on location).

How can I track my shipment?

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After your initial order confirmation email, you will receive an eventual followup email with a tracking number for your shipment.

Do I have to be home to accept a delivery of my shipment?

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Packages containing wine must be verified as received by an adult 21 years of age or older, be it you or someone on your behalf.  Note that UPS will attempt delivery three times in total, but if you anticipate a conflict of schedule, please email support@raevino.com for assistance.

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